- Currently Hiring a Patient Care Specialist at our Santa Ana, CA Specialty and Infusion Pharmacy. Full Time M-F, $22-$24/hr. Benefits include Paid Time Off, 401k, Medical/Dental/Vision Insurance, Paid Training. - The Patient Care Specialist is responsible for providing customer services to patients referred to the pharmacy. - Responsibilities include but are not limited to: * Routing patient referrals to the appropriate department or individual(s) in the pharmacy; Communicating necessary patient information to schedule services; Preparing and securing Medical Necessity documents; Establishing and maintaining patient records; Communicating with Intake Specialists to ensure proper billing to insurance companies, contracts, other third party payers and patients for all products and services delivered; Determining correct resolution to patient complaints; taking corrective action and monitoring results; Maintaining accurate billing records; Scheduling refills for patients through calls or SMS using the pharmacy management system and Salesforce; Obtaining refill requests when appropriate; Preparing labels for the pharmacy technician to fill; Assisting pharmacist with filling prescriptions (if Tech certified); Representing the pharmacy in a professional and courteous manner in all interactions with patients; Assisting with the resolution of patient complaints and concerns in a professional manner; Documenting and reporting patient concerns and complaints to the PIC. - Minimum Qualifications include: Organizational skills sufficient to maintain consistently accurate records; Ability to evaluate options and make efficient decisions; Computer skills that include proficiency with spreadsheets, use of the internet, and email; High School Diploma or equivalent. ****Preferred Qualifications: Pharmacy Technician license*** - Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description: 1. The employee is regularly required to stand, walk, and sit, as well as talk and hear. 2. The employee is required to use hands to operate office equipment. 3. The employee must occasionally lift and/or move up to 30 pounds. 4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. 5. The employee will spend prolonged periods sitting at a desk and working on a computer. - We are an Equal Opportunity Employer. We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. - Bilingual (speak and write) English/Vietnamese or Chinese required. To apply, please forward @ resume/CV to diane@mywhrx.com
